Returns and Warranty
You can return your purchase for any reason for exchange or refund up to 30 days from date of invoice. Proof of purchase from Mai Supply is required for all returns. Products sold on a “Final Sale” basis cannot be returned.
Returns after 30 days. You can also return product for up to one (1) year from date of invoice provided that product is in its original packaging , unused, unexpired, undamaged, unopened, and in salable condition. Proof of purchase from Mai Supply is required in all instances. Products sold on a “Final Sale” basis cannot be returned. Some product returns may be denied or made subject to restocking fees and other charges by Mai Supply.
Final Sale Products. Products sold on a “Final Sale” basis include:
- Custom items
- Emergency response Items
- Items Marked “Non-Cancellable” and/or “Non-Returnable”
Returns Process. If you need to return an item you can ship it back to Mai Supply by contacting us directly. When returning a product, please do the following:
- Carefully package the item(s) and include the packing slip with reason for return written on packing slip. If the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
- Indicate whether you would like a replacement product or a credit.
- Ship the package to Mai Supply
- Please prepay shipping – Mai Supply does not accept Cash on Delivery (C.O.D.s).
Mai Supply Cancellation Instructions. Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact Customer Care and we will do everything we can to accommodate your request. If you no longer need an item in your order please return it.
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